This page explains refund eligibility, verification, processing time, and exceptions for LotteryTrendsAI member services.
You may request a full refund if payment was completed but access was not activated and no service was provided within 48 hours of payment.
For security, refunds are returned to the original payment channel used for the transaction, subject to verification.
If member access has already been activated or service has begun within the initial 48-hour period, the transaction is generally not eligible for a refund under this policy.
The team reviews and processes approved refunds within 3–7 business days. The time for funds to arrive may depend on the receiving bank or payment provider.
Payment must be complete, access must not have been activated within 48 hours, and the user must contact the team so the transaction can be verified and the refund request recorded.
Refunds are returned through the verified payment route associated with the original transaction. Additional verification may be required to prevent impersonation or fraud.
The refund recipient details must match the verified original payment information. If the information does not match, the team may pause the refund while identity and transaction details are reviewed.
A personal decision to stop using an already activated package does not automatically create refund eligibility. Access remains available until the package expires.
If access was activated and service was provided according to the agreed conditions, dissatisfaction with content alone does not automatically qualify for a refund. Each case is reviewed against the policy and transaction facts.
If access is active but a genuine technical problem prevents use, contact the team through LINE Official immediately so the issue can be investigated and resolved.
| Situation | Refund status | Additional condition |
|---|---|---|
| Payment completed; access not activated within 48 hours | ✅ Full refund when eligible | Contact the team within the stated period |
| Member access already activated | ❌ Not normally refundable | Service is considered to have started |
| Personal cancellation before package expiry | ❌ Not normally refundable | Access remains available until expiry |
| Dissatisfaction with content after activation | ❌ Not normally refundable | Reviewed under the service terms and transaction facts |
| Approved refund processing time | ⏱️ 3–7 business days | Final arrival time may depend on the receiving bank |
Contact the team so the transaction can be reviewed.